Terms and Conditions                                                                              

The serious stuff –

Please read the terms and conditions of sale before placing an order -

All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

Delivery - All our UK mainland deliveries are despatched Royal Mail 1st class and the charges are based on royal mail charges. Delivery to other areas (including overseas) will be sent via Royal Mail, Recorded Signed for (unless otherwise stated with promotional codes). Costs will be calculated by weight and size.

Delivery Time and charges

Candles are despatched with in 3 - 5 working days / delivery cost for 1 candle £3.50 orders over £40 qualify for free delivery

Cushions are despatched with in 7 - 10 working days - delivery cost for 1 cushion is £4.00, orders over £40 qualify for free delivery

Placemats & Coasters are despatched with in 7- 10 working days - delivery cost £2.50, orders over £40 qualify for free delivery

Plates & Bowls are despatched with in 21 - 28 working days. delivery cost £3.00, orders over £40 qualify for free delivery

Wall Stickers are despatched with in 7 - 10 working days - delivery cost £3.00 1st class royal mail, orders over £40.00 qualify for free delivery

You will be advised of any delay, or if the item is not available. In the case of late delivery or the item is not available you will be contacted and advised and given the option to have a full refund or wait for the item(s) to become available.

Free Delivery – All orders over £40 will be free of delivery charge.

Gift wrap –You can choose to have your purchased gift wrapped. Each Item that is gift wrapped will be charged a small extra fee of £4.00.

We reserve the right to change delivery costs and method of postage at any time. We will advise method of delivery and costs on orders over 2kg.

CHRISTMAS DELIVERY.

The business will be closed from Monday 22nd January. So our  last day to despatch any orders will be Saturday 20th December. Despatching will resume to normal on Monday 5th January when we will be open again for business.

Payment – Currently all payments will be via PayPal and monies will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Returns - In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt. enquiries@kissesandcreations.com

Returns – Goods may be returned within 7 working days of receipt if there is a production error and you will receive a full refund providing that all goods are carefully re packaged and returned to us in their original packaging. You must notify us by email to obtain an authorisation code for your return.

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

Colours on products - We have made every effort to accurately display our product colours on our website. However, please note that colours may vary slightly due to the differences in the monitor they are viewed on.

The plates do come out a slightly different colour to the placemats and coasters. This is due to the materials being different.

Image design on the products -

The word / lettering lay out is left to the designers discretion, if you want a specific lay out. please request in writing.

Copyright - Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material on this Web site are copyright of Kisses and Creations and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Kisses and Creations is strictly prohibited.

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.

Customer service - If you have any further queries, please contact us at enquiries@kissesandcreations.com

We will endeavour to respond to all enquiries within 5 working days.



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